Russell W. Belk

Augmented reality marketing (ARM) is rapidly emerging as a critical marketing channel to enhance consumer experiences. In the past, researchers have focused on ARM’s varied antecedents, mechanisms, and outcomes. However, this study aims to deepen the knowledge by exploring how ARM experiences can drive unique outcomes. Based on the TEAV model of consumption experience, we followed a mixed methods approach, utilizing the data from 22 interview participants and 711 survey respondents, analyzed through PLS-SEM. The findings indicate that ARM facilitates cognitive, affective, and co-creation experiences, influencing the purchase intention toward new variants of familiar products. The study’s insights establish the role of technology in enabling new experiences and influencing consumption behaviors. The findings expand the academic understanding of the unique outcomes of ARM experiences. Brands, retailers, and marketers can use this research to boost revenue and image by encouraging ARM-enabled experiences and purchases.

Consumers are increasingly embracing robots and AI. This has led them to suffer psychological tensions in their AI experiences (e.g., data capture, classification, delegation and social experiences). This exploratory research proposes that AI with higher perceived automated presence (sense of being with another being) alleviates psychological tensions. This in turn leads to consumer perceptions of higher functional and social value and higher future use intention. A study into service robots (n = 331) supported the proposal that consumers’ perceptions of greater automated social presence in service robots makes them feel understood rather than misunderstood, empowered rather than replaced and connected rather than alienated, which increases their functional and social value perceptions and intention to use robots in the future. The impact of automated social presence on social experience is higher for consumers with a higher need for social interaction. This research lends weight to some theoretical proposals made in previous literature that were, at that point, empirically unexplored.

Non-fungible tokens (NFTs) have sparked questions about value. The mystery created by the millions of dollars paid for some NFTs while others are virtually worthless challenges our understanding of what constitutes value. In our attempt to shed light on the value of NFTs, especially during their dramatic rise in the early 2020s, we develop a theoretical analysis of the extrinsic factors shaping NFT value based on a perfect storm of individual, social, marketing, and environmental factors. After detailing the effects of each of these factors in shaping NFT valuation, we develop a new understanding of value in a frenzy of celebrity influence, social media, decentralized authority, unregulated markets, marketing hype, and media magnification. We also articulate the intrinsic factors that still affect value as well. Finally, we offer advice on how to make sense of value creation and perceptions of the NFT bubble. While our paper started as an attempt to discuss intrinsic object-based valuation, we found that in the NFT bubble economy and its aftermath, extrinsic, social, and situational factors came to dominate valuation. We end the paper by outlining a research agenda that can push our understanding of the impact of such factors as cryptocurrency and metaverse markets develop.

Many types of consumption—including events, traveling, and accommodation—primarily focus on selling time in space to consumers. That is, their business model is based on charging consumers for spending time in provided spaces (or places), with prices varying depending on the type of space and how much time consumers spend in that space. Using Bakhtin’s notion of chronotopes, we develop the concept of chronotopic services to describe these types of services that primarily sell time-in-space to consumers. Airbnb is an example of a chronotopic service. In a six-year multimethod qualitative study of consumers’ experiences with Airbnb we examine how such chronotopic services occur and how they shape consumption value outcomes in Airbnb. We conceptualize chronotopic services by noting three affordances that characterize Airbnb—temporal, spatial, and spatiotemporal affordances. We show how these three chronotopic affordances enable the orchestration of consumption value outcomes through heterotemporality, heterotopia, and hybridity. We contribute to services and consumer research on the role of space and time in the consumption of services by demonstrating how chronotopic affordances shape consumption outcomes and consumer experiences. This research also highlights the implications of the time-in-space aspects of chronotopic services and how value is created and destroyed because of its chronotopic nature. We discuss the implications of our findings for understanding the consumption of other chronotopic services and how chronotopic affordances shape other forms of consumption.

Marketization is a profound force transforming societies, including how people relate to and practice religion. Drawing from a synthesis of interdisciplinary studies, we approach marketization as a megatrend, explicating how its global spread beyond the advanced economies of the United States and Western Europe is leading to significant changes in religion and its marketplace articulations. We identify four specific ways in which marketization’s global spread influences religion: detraditionalization, re-publicization, dedifferentiation, and deterritorialization. We map these four areas of influence at the intersection of religion and consumption. In so doing, we identify several under-theorized areas in consumer research and offer six future research directions: (1) new non-institutional stages of religious performance, (2) transhumanism as a new religion, (3) new religious authorities, (4) transnational networks of religious service movements, (5) prosperity religion in non-Western and non-Christian contexts, and (6) resistance to marketization. We advance marketing theory by drawing attention to the megatrend of globalizing marketization that we argue should inform the future of the study of religion in consumer research.

Extending Thompson’s discussion of the extended self, I contrast his view if the I Self (in William James’ terms) with my focus on James’ Me Self. I go on to discuss the Aggregate Self, the Digital Self, and various concepts of plural selves and cultural differences. Thompson’s introduction of distributed self fits nicely here and further expands the discussion of self. I introduce the concept of the Extended Object and briefly examine thanobots and AI and the way they may affect our concepts of self in the future.

Hadi et al. (Journal of Consumer Psychology, 34, 2023) have created a masterful and wide-sweeping review of the consumer behavior literature on the Metaverse. They envision our encounter with the Metaverse as a consumer journey. In this commentary, I highlight some of their unique contributions and suggest additional insights that emerge when we view the digital frontier as a liminal place betwixt and between now and then, here and there, and reality and virtuality. The Metaverse is also a metaphor and I entertain three metaphoric interpretations. First, the Metaverse is an experience machine of the sort that Robert Nozick imagined in his thought experiment involving real and artificial pleasures. Alternatively, consumers themselves can be seen as desiring machines as Gilles Deleuze and Féliz Guattari characterized them, and the Metaverse can be seen as an instantiation of our collective desires. Or thirdly, the Metaverse can be regarded as a shared hallucination. As these diverse metaphors suggest, imagining the metaverse is a projective exercise. But the consequences may involve up to a trillion dollars in revenues, so I hope these provocations prove useful whether they are ultimately borne out or not.

Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly implemented in service industries, and are having a great impact on service operations and on customers’ reactions and behaviors. Previous literature is overoptimistic about AI implementation, and there is still a need to explore the dark side of this technology; that is, its potential negative impacts on consumers, businesses, and society, as well as the moral concerns associated with AI use in services. To establish some fundamental insights related to this research domain, this paper contributes to previous AI based-services literature by proposing a three-part conceptual model inspired by Belanche et al. (2020a), comprised of AI design, customers, and the service encounter. Specifically, we identify key factors and research gaps within each category that need to be addressed. The final research questions provide a research agenda to guide scholars and help practitioners implement AI-based services while avoiding their potential negative outcomes.

This study of the production, representation, and reception of post-colonial advertising in India reveals a politics of consumer respectability. The post-colonial politics of consumer respectability is located at the intersection of center–periphery relations, class divisions, and colorism in a way that it frames neocolonial consumption. Advertisers depict middle-class consumer respectability by asserting Indian nationalism and by degrading the West as a symbol of colonialism. Such depictions are class- and color-based and show under-class and dark-skinned consumers in subordinate positions. Furthering such neocolonial frames of consumption, Indian advertising advances the middle-class desire for Eurocentric modernity by reinforcing the colonial trope of India as temporally lagging behind the West. Finally, middle-class consumer respectability involves a neocolonial whitening of self with epidermalized shaping of inter-corporeality and agency. In uncovering the theoretical implications of advertising as a site of avenging degradation, desiring modernity, and whitening of self, this study contributes by offering insights into how the politics of post-colonial consumer respectability furthers neocolonial frames of consumption.

This netnographic study investigates how and why people engage with citizen science initiatives and share insights from them in the context of the COVID-19 pandemic. Specifically, this research focuses on biohacking, a form of citizen science in which individuals conduct innovative but controversial self-experiments. In a context of ideological, behavioral, and emotional tensions, biohackers seek to do what they consider to be “the right thing” for themselves and others. Some biohackers believed that governmental “solutions” for the pandemic were not “correct” or “the best” and shared scientifically unproven protocols to develop, for example, homemade vaccines. However, in many cases, biohackers may unintentionally create harm while intending to do good by sharing such “solutions.” In this vein, this research shows that sharing is not always caring, as biohacking related to COVID-19 exemplifies. Although sharing is a form of prosocial behavior, it has different motivations that may invert its epistemic prosocial orientation to an antisocial one. This orientation results in new challenges, as well as strengthening old challenges, for policy makers facing public crises, such as pandemics. The prescriptions for policy makers offered in this article aim to help reduce such an impact on governmental efforts to tackle collective crises.

With growing investment into the metaverse or metaverses, the required hardware and software is becoming more powerful and cheaper, and tech firms’ expectations for this market are high. In parallel, consumer brands are claiming their digital real estate as consumers seek experiences beyond those available in the real world. Having people engage on this platform is important for all stakeholders. To address this much needed level of engagement, this editorial introduces the concept of immersive time (ImT), which is described as the conscious, deliberate, and dedicated time spent using a headset and other accessories to continually engage in the metaverse, presumably at least in part to escape the real world. Once in ImT, there are rather limited opportunities to multitask and simultaneously devote time to the activities within the metaverse and the real world. As such, while prolonged ImT is important for the stakeholders, it is imperative to recognize the inherent dark sides of this time. Understanding ImT has important implications for researchers and practitioners (including tech developers, and brand and marketing managers who contemplate their metaverse strategies), and policymakers who aim to ensure customers’ safety when immersing in the metaverse. This editorial concludes with an agenda for future research to enhance our understanding of consumer behaviors and engagement in the metaverse.

From early Greek philosophers to Descartes’ machinic metaphors of humans-as-machines, to the emergence of physical machine-like humans, the intersections of the human body with machines circle back through hundreds of years of debates on human-technology relationships. We live in an age when robots are becoming increasingly human-like with artificial intelligence that mimics and sometimes exceeds our own. At the same time, we humans are adopting cyborg-like modifications to improve ourselves through biological, mechanical, and computer technologies. This conceptual paper presents a historical overview of the human-machine merger as both a metaphor and material reality. We show that the body has no intrinsic meaning for its distinct social constructions in technophilic and bioconservativist perspectives. This leads to a critical need for discussions about the issues related to dehumanization and personhood. These two topics must inform future research efforts to explore a future when current concepts of humanness may not hold anymore.

In this Author Meets Critics book discussion, Aaron Ahuvia uncovers the mystery behind brand love with some of the scholars who inspired him to research it. The Things We Love: How Our Passions Connect Us and Make Us Who We Are (Little, Brown Spark, 2022). He and marketing and material culture specialists met to explore the psychological phenomena surrounding love and the implications for marketers, students, and general readers. The book and this discussion around it explain the person-thing-person relationship in terms of identity, relationships, materialism, and consumerism. The book extolls how anthropomorphism and its opposite, objectification, operate in relationships with objects, brands, and products. The group discusses the ways in which technology is creating new ephemera and new things to love in the form of machine learning and artificial intelligence.

We argue that ownership is a highly flexible concept, shaped by both innate and learned aspects, and heavily influenced by culture. Boyer’s model focuses solely on universal personal ownership, neglecting other forms such as shared ownership, fractionalized property rights, and the ownership of the meanings and memories attached to possessions. A comprehensive understanding requires considering diverse human relationships with objects.

Today, digital tools offer multiple avenues for consumers to learn about themselves. Self-discovery or knowing “who am I” is fundamental to our everyday experience. However, there is a paucity of research that investigates the “how and why” of self-discovery, made possible by technological advancements. Adopting the theoretical tenets of extended self, possible selves, storied selves, and the twin metaphors of self and identity, we follow a multimethod qualitative approach to explore consumer self-discovery in the context of AR-based makeup and grooming apps and filters. We establish a framework for AR-facilitated self-discovery by analyzing the data obtained via Netnography and 22 in-depth interviews. The findings suggest that digital tools enable the discovery of previously unknown facets of the consumers’ self-concept. Theoretically, this study demystifies the process of technology-enabled self-discovery, which is related to better life decisions and consumer well-being. Brands may apply these insights to inculcate the discovery components into the AR design, which can facilitate the adoption of new products. Finally, this study highlights the possible challenges to be avoided to ensure consumer well-being while using AR-enabled digital tools.

The health crisis due to the recent pandemic influenced our lives and, consequently, our consumption. Despite prior investigations on exogenous crises and their effects on consumption, no studies to date have examined consumers’ coping strategies to health crises that require social distancing and, more particularly, responses to such crises by focusing on Generation Z. The present study fills this gap by exploring how consumption evolved during a lockdown as a consequence of these consumers’ attempts to cope with the crisis. Through a qualitative approach based on grounded theory and projective techniques, findings shed light on new meanings of resilience and nostalgia, which seem to characterize Generation Z’s consumers’ desires during a lockdown. Importantly, we introduce the concept of responsible hedonic consumption, which stems from Generation Z consumers’ desire to search for experiences that are pleasant but also compatible with personal and societal wellbeing.

The emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological developments overcomes humans’ capabilities such that humans or even companies are no longer controlling technology; (2) customers embrace life in new technology-made environments, and (3) the boundaries between human and technology become to be blurred. This document explains these novel insights and defines the key AI-related concepts linked to each of these three distinctive aspects of Technologies 4.0 in services.

The initial hype and fanfare from the Meta Platforms view of how the metaverse could be brought to life has evolved into an ongoing discussion of not only the metaverse’s impact on users and organizations but also the societal and cultural implications of widespread usage. The potential of consumer interaction with brands within the metaverse has engendered significant debate within the marketing-focused discourse on the key challenges and transformative opportunities for marketers. Drawing on insights from expert contributors, this study examines the marketing implications of the hypothetical widespread adoption of the metaverse. We identify new research directions and propose a new framework offering valuable contributions for academia, practice, and policy makers. Our future research agenda culminates in a checklist for researchers which clarifies how the metaverse can be beneficial to digital marketing and advertising, branding, services, value creation, and consumer wellbeing.

In this case study, we discuss the analysis and some of the often-shrouded aspects of the review process in the context of our recently published Journal of Public Policy & Marketing paper on consumers’ religious ritual changes during the COVID-19 pandemic. Observing changes in four Hindu religious rituals in India during the lockdown and the analysis of the data related to those observations revealed the significance of several aspects, such as the different parties having control over ritual changes, the instigators of ritual modification, and the benefits these adaptations brought to ritual participants and to society in general. Although the findings provide provocative insights into the phenomenon, in this case study, we focus here on the discourse analysis approach that helped us gain an understanding of the phenomenon of ritual change during uncertain times and underline the role of the media in disseminating and amplifying cultural representations. We begin the case study with a project overview and frame the context of ritual changes amidst the ongoing pandemic. We then proceed to address five key issues: we define discourse analysis, discuss Carvalho’s (2000) approach to discourse analysis as employed in our study, articulate why we chose a discourse analysis approach over a content analysis approach, illuminate some of the behind-the-scenes decisions and dynamics of the review process, and describe the study’s emergent course, including the role of the reviewers in our manuscript development.

This interpretive study derives a conceptual framework explaining how Indian women experience a loss of self through the transformational event of marriage. The self-discrepancy of losing one’s self motivates these women to renegotiate their sense of self through consumption. Data were collected through 76 in-depth interviews analyzed by a constant comparative method and grounded theory. Our research question is to what degree and in what ways do women in India experience a loss of self upon marriage and, if they do, through what consumer practices (if any) do they attempt to compensate for this feeling of loss? Analysis revealed three common stages in Indian women’s married life (1) marriage as a life transitional event inducing liminality (2) loss of Self: dissonance (3) compensatory consumption as a response to dissonance. Our research contributes to life cycle theory by focusing on liminal transitions. We find that self is a possession that women can lose after marriage in India. Based on these findings we argue that understandings of identity and life cycle must be amended to consider self-discrepancy and coping processes. We develop a model of consumption that results from a perceived loss of self. This is all part of a process of self-identity reconstruction. We also expand psychological ownership theory to include ownership of self.

This is an ethnography among poor migrants from Kerala, India to the Middle East. This study offers insights into how the poor accumulate sacrificial money through sufferings and self-abnegation, and earmark it for consumption in Kerala. The hardships endured to earn the sacrificial money transform it into a sacred object. The phenomena of accumulation, earmarking, and meaning making of sacrificial money by the poor can be understood through the concept of sacrificial work. Sacrificial work is a spatially demarcated circuit of accumulation of money through hardships and its conflict-ridden transfer to family, community, and self for consumption. In sacrificial work, the poor erect a boundary around this money, and earmark it as caring, communal, and transformative. By delineating the various aspects of sacrificial work, this study brings to the center a behavior that has, in spite of its ubiquity, been relegated to the margins of consumer research.

This study investigates the impact of systemic oppression on a marginalized group and their response to it through market-based choices of careers. The marginalized group consists of single, semi-closeted, middle-aged Irish gay men. Their lives have been severely impaired by the Catholic condemnation of homosexuality. Through an oral history approach and by considering the under-theorized intersection of religion, homosexuality, and career, our study shows the importance of the underlying process of coping. Our findings reveal that the study participants initially engaged in various forms of self-punishment amidst a state of hopelessness. This later led to their pursuit of altruistic careers through which they seemingly gained a sense of redemption. By delving into coping processes involving career choices, we show that altruism can be a means to cope with systemic oppression.

This paper contributes to business ethics by focusing on consumption that is characterized by normative violence. By drawing on the work of Judith Butler this study of kajer lok—a female subaltern group of Indian domestic service providers—and their higher status clients shows how codes of status-based consumption shaped by markets, class, caste, and patriarchy create a social order that reduces kajer lok to “ungreivable” lives. Our study contributes to business ethics by focusing on exploitation and coercion in consumption rather than in production and of woman rather than of men. It adds to consumer research by revealing how social distinctions not only manifest in status contests in which symbolic power is at stake but also may produce violent exploitation and ungrievable lives.

As we come to increasingly rely on robotic and Artificial Intelligence technologies, there are a growing number of ethical concerns to be considered by both service providers and consumers. This review concentrates on five such issues: (1) ubiquitous surveillance, (2) social engineering, (3) military robots, (4) sex robots, and (5) transhumanism. With the partial exception of transhumanism, all of these areas of AI and robotic service interaction already present ethical issues in practice. But all five areas will raise additional concerns in the future as these technologies develop further. These issues have serious consequences and it is imperative to research and address them now. I outline the relevant literatures that can guide this research. The paper fills a gap in recent work on AI and robotics in services. It expands views of service contexts involving robotics and AI, with important implications for public policy and applications of service technologies.

In recent years, growing attention has been devoted to consumer engagement with brands through emerging technological (e.g., social media/artificial intelligence-based) platforms. However, despite important advances, much remains unknown regarding the effect of consumers’ technology-facilitated brand engagement (CTFBE) on their wellbeing, thus posing an important research gap. To explore this gap, we first define CTFBE as a consumer’s boundedly volitional resource investment in technology-mediated brand interactions. We next outline two approaches to CTFBE and its effect on wellbeing. First, adopting a positivist approach, we propose a framework that incorporates the Technology Acceptance Model (TAM)-informed CTFBE antecedents of consumer-perceived technology usefulness and -ease-of-use, in addition to goal salience and network position. In turn, we contend that CTFBE affects the PERMA-based consumer wellbeing facets of Positive Emotions, Relationships, Meaning, and Accomplishments. Second, in adopting Consumer Culture Theory (CCT), we address CTFBE-related wellbeing from sociological, anthropological, and cultural perspectives. We outline CCT’s importance for CTFBE¹ in the following areas: (i) brand/consumption communities, (ii) consumption myths, rituals, and practices, and (iii) consumption and identity issues. Finally, we introduce the papers contained in this Section and offer an agenda for further research.

“Dominant perspectives on technology adoption and consumption tend to be cognitive, instrumental, and individualistic. We offer a desire-centered, future-oriented, and culturally grounded alternative model called the Disenchanted Enchantment Model (DEM). Drawing on historical
evidence and revised interpretations of theories of enchantment and disenchantment by Weber and Saler, we show that desire is at the heart of technology consumption’s enchantments, and how its fulfilment is temporary, skeptical, and ironic. We provide an important cultural counterbalance to models such as the Technology Acceptance Model, which replace wonder with reason. Instead we theorize the process that drives contemporary technology adoption as centering on desirous senses of wonderment and anticipation. We offer current and recent examples of the DEM process and discuss the implications this model holds for a new understanding of technology, consumption, desire, and broader consumer culture.”

The globalization of consumption or discourses of glocalization and hybridization dominate the extant literature on “consumptionscapes”. We introduce the “loctural consumptionscape” as an alternative that is centered on products of local-origin and draw upon conceptual metaphor theory to examine an Indian socio-cultural metaphor – traditional-sweets-consumption-as-shubh (auspicious). This metaphor involves the consumption of locally produced traditional Indian sweets. We find that various conceptual associations and relationships comprise the metaphor and these can be categorized into four dimensions – occasion, form and production, relationships – personal and social, and value. We further note that the taste of and for traditional Indian sweets is a key cultural sensibility that inhabits these dimensions. We employ such understanding to offer a view that is socio-culturally driven and which as a localized system of meaning distinguishes the loctural from other consumptionscapes in mass-ties of a horizontal rather than those of a hierarchical nature. The paper engages with the literature on the globalization of consumption by showing that cases of local consumption need not be examples of either anti-globalization or of hybridization, but a case of a search for a sense of cultural identity and authenticity rooted in indigenous products, consumed on appropriate occasions.

Even in a world that is saturated with the digital, we still seek out analogue objects. Drawing on concepts of postdigital aesthetics, we examine the use of analogue objects to escape the omnipresence of the digital realm. Based on consumer narratives from interview, archival, and netnographic data involving the use of analogue notebooks and film cameras, we derive the notion of postdigital consumption and analyse the ‘digital’ as a background object foregrounding the analogue. Our findings reveal ways in which consumers use these analogue objects to escape controlled consumption, to enchant their consumption with their labour, and to seek continuity and permanence, in navigating paradoxical relationships with the digital world.

Expert forecasts by consumer researchers and epidemiologists, consumer forecasts, and evidence from China are used to assess how consumer behavior will change after the pandemic subsides. Then hopes for bigger ideas are assessed including really addressing climate change, moving away from fossil fuels, addressing income inequality with a guaranteed income, and decoupling the economy from growth.

The platformisation of digital consumption, means that increasingly many of the things that we call ours – our messages, photos, music, achievements – are entangled in complex socio-technical arrangements which require ongoing market mediation. In this context, refining our understanding of what digital possessions are and how to study them is vital. This requires refocusing research away from existing comparative analyses between digital and material possessions. To do so, we organized an interdisciplinary roundtable discussion with critical marketers and digital media scholars, consumer researchers, digital sociologists and researchers in Human Computer Interaction (HCI) at the 11th Interpretive Consumer Research Conference held in Lyon in May 2019. The result of that discussion is this curation of comments which deal with theoretical, methodological and critical issues and a bold agenda for future research.

Marketing lays dying, felled by two fatal blows: 1) the shift in control of brands from marketer to consumer; and 2) the shift of many marketing functions from marketing to Big Data, algorithms, and data analytics. To resurrect marketing, we need to fundamentally refocus on marketing in a digital age.

This paper presents qualitative approaches to life course research and elucidates the benefits with data. While marketing research in general has gradually embraced the interpretive paradigm, the field of life course study in marketing has not widely enriched, fortified, or complemented their quantitative investigations with interpretive studies. Thus, this paper presents qualitative methods suitable for life course research. The paper reviews recent life course studies that employ qualitative methods. Data collection, analysis, and interpretation methods are addressed. Both benefits and limitations of the qualitative methods are discussed. We demonstrate how to apply and use the qualitative data to study life course issues and topics. As an illustration, we link a qualitative study of the gift giving of mature consumers in Japan to Moschis’ Conceptual Life Course Model and discuss the paradigmatic principles of life course theory. The paper concludes with opportunities for future research.

The purpose of this paper is to examine local consumers’ acculturation process as they observe, encounter and shop with an influx of outsiders.

The digital era has led to the extension of self into virtual space, resulting in changes to consumption patterns. The existing academic landscape in this area focuses on Western perspectives, in the context of early‐stage digital interventions. However, the dynamic digital world demands a constant exploration to understand the corresponding influences on consumer behaviour across varied cultural contexts. This research focuses on unraveling newer dimensions of the digital self from non‐Western perspectives. We adopt an interpretive lens to understand the evolving nature of self through a grounded theory approach. The study establishes the presence of multiple independent narrative selves, co‐created with people, and technology. Each narrative addresses different segments of personal audiences, enabling new modes of self‐expression to overcome the challenges of digital expressions. Additionally, we highlight the exclusion of the digital presence of family in the formation of the narrative self. From a theoretical perspective, we extend and contrast the existing conceptualizations on self, such as dialogical selves, self‐extension and expansion, and the unified core self. Further, the practical implications emphasize the need for narrative analytic approaches to understanding consumers and avenues for brands to decode narratives, develop strategies to gain consumer attention, and become part of consumers’ narrative selves.

This study advances an unconventional perspective on the experiential essence of luxury, with the aim to uncover different types of luxury moments and shed light on their shared qualities and momentousness, independent of consumption styles or contexts. The findings of an interpretive study identify five types of luxury moments: interrupting, climactic, disrupting, ritualistic, and terminating. They differ in their temporal focus and degree of contrast to ordinary life, created through shared experiential qualities. These qualities set moments of luxury apart from other pleasurable moments, since moments of luxury are freeing, happy, perfect, scarce, caring, and exciting. The concept of luxury moments helps illuminate the essence of experiential luxury and unfolds in themes of growth and advancement, bliss and Eudaimonia, unity with the other, and awe and self-transcendence, thus adding to the understanding of the meaning of luxury in liquid times.

This study addresses changing representations of Aboriginal arts by an arts agency since 1973. It examines whether representations correspond with transformed arts programs or whether they are a continuation of the historical appropriation of Aboriginal arts by colonial-settler Australians. The images contribute to a particular system of meanings, ongoing challenges and change. There are moral claims about efforts to demonstrate self-determination among marginalized Aboriginal peoples. Our findings challenge expectations about images of arts, artists, and people in artistic leadership roles, revealing complex factors shaping the Australian art world during the period in which settler-colonial cultural values regarding Aboriginal peoples have shifted.

We offer a unified conceptual, behavioral, and econometric framework for optimal fundraising that deals with both synergies and discrepancies between approaches from Economics, Marketing, Psychology, and Sociology. The purpose is to offer a framework that can bridge differences and open a dialogue between disciplines in order to facilitate optimal fundraising design. The literature is extensive, and our purpose is to offer a brief background and perspective on each of the approaches, provide an integrated framework leading to new insights, and discuss areas of future research.

Incorporating Illouz’s theory of emotions, this study examines how specific emotions drive consumption, as embodied by escalating conflicts between Hong Kong and the PRC luxury consumers. When affluent Mainlanders pursue status signifiers via consumption of relatively affordable luxury goods in Hong Kong, local residents’ disdain triggers a nexus of emotions: envy, resentment, and status anxiety, linked to fears of being occupied by and assimilated into Chinese culture. Deploying cultural capital and status competition rooted in imagination and refinement, Hong Kongese contrast their knowledge-based use of luxury brands with the avid consumption of PRC visitors, fueled by often extreme wealth. For Hong Kongese, such one-upmanship degenerates into self-doubt and self-failure in their image management attempts, precipitating intense hostility toward PRC consumers. Emotions engender colliding notions of self, status, and cultural and political identity between these disparate yet intertwined cultures.

How is luxury conceived in a modern and changing world? While luxury is a well-researched area in the domain of consumer goods, research on more consumer-focused forms of luxury is still nascent. Yet today luxury experiences drive the development of luxury markets and inconspicuous, private consumption of luxury is rising. In order to address these developments, this special issue moves beyond conventional understandings of luxury as involving conspicuous status consumption of tangible goods, and focuses instead on how consumers may experience, give, produce, or share luxury, and what luxuriousness implies. The various articles in the special issue addresses topics such as intangible services, hedonic escapes, and everyday pleasures. They also include alternative understandings of exclusivity, and of common goods that have become scarce over time. Together, the articles in the special issue combine to present a broader understanding both of what luxury can be and of what luxury might do for consumers. While previous conventional luxury understanding focus on exclusive status consumption, the different articles in this special issue instead introduce consumer perceptions of luxury for which conventional luxury attributes look markedly or even entirely different.

In this article, we explore how the history and myths about Artificial Life (AL) inform the pursuit and reception of contemporary AL technologies. First, we show that long before the contemporary fields of robotics and genomics, ancient civilizations attempted to create AL in the magical and religious pursuits of automata and alchemy. Next, we explore four persistent cultural myths surrounding AL—namely, those of Pygmalion, Golem, Frankenstein, and Metropolis. These myths offer several insights into why humanity is both fascinated with and fearful of AL. Thereafter, we distinguish contemporary approaches to AL, including biochemical or “wet” approaches (e.g., artificial organs), electromechanical or “hard” approaches (e.g., robot companions), and software-based or “soft” approaches (e.g., digital voice assistants). We also outline an emerging approach to AL that combines all three of the preceding approaches in pursuit of “transhumanism.” We then map out how the four historical myths surrounding AL shape modern society’s reception of the four contemporary AL pursuits. Doing so reveals the enduring human fears that must be addressed through careful development of ethical guidelines for public policy that ensure human safety, dignity, and morality. We end with two sets of questions for future research: one supportive of AL and one more skeptical and cautious.

Our title plays with the promise on certain consumer goods packages of “no assembly required,” but in fact we call upon the reader to assemble new theories rather than rely on existing ones like assemblage theory. We argue that consumer culture theory (CCT), also known as interpretive consumer research, has thus far not fulfilled its potential as a theory-generating discipline. Our reluctance to attempt creative theorizing is institutionalized by calls for theory-enabled research rather than truly emergent theory. This retreat has recently been strengthened by the rise of Big Data and correlational approaches that eschew theory altogether. In order to change this situation, we recommend a three-stage approach: (1) original phenomena-driven inquiry, (2) combining grounded theory and abductive reasoning, and (3) generating and comparatively analyzing alternative theoretical explanations. We briefly conceptualize the first two stages and illustrate the third using an example of consumer brand masking and bluffing in Africa. We demonstrate the use of two criteria for comparative theoretical analysis: (a) fit with the data and (b) potential usefulness in other contexts. We also argue that sometimes multiple theories are needed. CCT researchers are uniquely positioned to pursue original theory, and in this article, we offer some ideas as to how this can be done.

The purpose of this paper is to present an afterword to Steenkamp’s reflections on the future of globalization published in this issue of International Marketing Review.

While previous research has mobilized sociological and psychological readings of the body, this study considers it ontologically as the ultimate place we must live in, with no escape possible. A phenomenological framework and a four-year, multimethod, qualitative study of tattoo recipients and tattooists substantiates the conceptualization of the body as a threefold articulation: an inescapable place (topia), the source of utopias arising from fleeting trajectories between here and elsewhere, and the “embodied heterotopia” that it becomes when people rework their bodies as a better place to inhabit. We show how tattooed bodies are spatially conceived as a topia through their topographies, territories, landscapes, and limits. We then highlight how this creates a dynamic interplay between past, present, and future, resulting in utopian dreams of beautification, escape, conjuration, and immutability. Finally, we show how tattooees produce embodied heterotopias, namely other places that both mirror and compensate for their ontological entrapment. In considering the body as a place, our framework enriches phenomenological and existential approaches to self-transformation in contemporary consumption.

This paper investigates the different relationships consumers build with anthropomorphised devices and how these relationships affect actual and intended future usage. An exploratory, three-week empirical study of 39 informants using voice controls on their smartphone uncovered a diversity of relationships that the informants built with such devices. We complement anthropomorphism theory by drawing on extended-self theorising to identify three primary roles that emerge from consumers’ interactions with these devices. Our findings theorise the distinct ways in which consumers perceive the object agency of anthropomorphised smart devices and how these perceptions impact the consumers’ engagement and future use intentions.

Two basic sociological processes with particular relevance to global fashion marketing and consumption are attempting to stand out or to fit in. These processes operate not only among face-to-face peers but online as well. And in some cases, users of social media, as well as marketers, are able to take advantage of the dynamics between those attempting to stand out and those attempting to fit in. In this note, I analyze various ways in which these dynamics operate as well as some of the cultural differences in the tendency toward each trait. I conclude that across cultures the interplay of standing out and fitting in is a basic engine of the fashion process.

The purpose of this paper is to examine the meaning, in both local and international context, of the Kochi-Muziris Biennale (KMB), the first international exhibit of contemporary art in India. Kochi Biennale Foundation (KBF), which administers the KMB, identifies art as a means for transforming society, with a mission to bring global contemporary art to India and to present India’s modern art to the world. The authors further investigate the role of government sponsorship and corporate patronage in funding the KMB, and investigate how resistance through art is key to the KMB’s identity.

The purpose of this paper is to present a design fiction diegetic prototyping methodology and research framework for investigating service innovations that reflect future uses of new and emerging technologies.

This paper reflects on the growing trend in the computer games sector towards multi-user social gaming that transcends media platforms. Technological advancements enable embodiment of game-based assets by players who use their ludic affordances to extend experiences into other virtual spaces. In effect, this constitutes a convergence of markets derived from different forms of media content. We comment on the game-to-virtual corporeal transcendence, discussing the cultural context of the game and its impacts on players (consumers) who interact in virtual communities using the device of an avatar.

Consumer technology theorists have explored technology consumption primarily through a de-linked, individualistic lens. We augment existing theories on technology consumption by widening the scope of the theorizing lens to include the role of class-based societal domination on consumption by the oppressed. We show that the poor respond to oppression by practices that go beyond non-compliance and subterfuge. We highlight the overlooked phenomenon of Consumer Resilience, and unveil the practices of Subservience in technology consumption by the poor in India. These are consumption practices that help the dominated classes appease those dominating them, at the expense of their own dignity and well-being.

Five heretical field researchers celebrate human subjectivity in a fractured journey toward St. Augustine Catholic Church in the heart of Tremé in September 2015. They populate their diverse pentagonal thoughts with Mary Douglas’ negotiated concepts of purity and pollution, rituals and symbols as a counterweight in their backpacks. Some are inspired by the theatrical mythologies of the guides who take them there, others are stopped in their track by the residual devastation of Hurricane Katrina. Some stop to wonder at Nicolas Cage’s future resting place, others line up at food-trucks to add smells and taste to Tremé’s mediated precreation. Some frame it as a battle ground of past and present injustice, others acknowledge the strife inside the dirty tourist. The thin-sliced meanings acquired on the boulevards to St. Augustine Catholic Church provide a touch of truthfulness, in the idiosyncratic segments, and the spirited spaces in between.

Identity conflicts are an integral part of our lives, yet little is known about the implications of such conflicts for people’s strategic presentation of their extended selves to others. To explore this topic and the role of possessions within it, we considered an extreme example that puts the issue into sharp relief. Using data from personal interviews with transpeople and information gleaned from their online forums, we identified four self-extending strategies that participants use to cope with and attempt to resolve their identity conflicts: backward self-extension, parallel self-extension, forward self-extension and metamorphosis of the core self. These strategies are ascribed to the evolution of their extended self and the processes of undoing undesired identities while owning up to desired identities. We draw conclusions about expanding the theories of the extended self and performativity in order to better account for self-conflicts and the role of possessions in dealing with these conflicts.

This is an update of a 2010 paper we published on anthropomorphic consumer perception of brands and marketer attempts to humanize brands through packaging. Since that time a great deal of academic and business attention to the topic of anthropomorphism has resulted in the related work on brand mascots, brand personality, marketplace mythologies, and anthropomorphism in product design and advertising. In addition, new arenas of anthropomorphism have emerged with developments in projective research methods, digital avatars, robot design, digital self-presentation, and conversational digital assistants like Amazon’s Alexa and Apple’s Siri. Such novel directions have prompted new research questions and further studies. This paper offers a brief update of the evolving issues in the co-creation of anthropomorphic objects and brand interpretations by consumers, designers, roboticists, engineers, and marketers.

If digital objects are abundant and ubiquitous, why should consumers pay for, much less collect them? The qualities of digital code present numerous challenges for collecting, yet digital collecting can and does occur. We explore the role of companies in constructing digital consumption objects that encourage and support collecting behaviours, identifying material configuration techniques that materialize these objects as elusive and authentic. Such techniques, we argue, may facilitate those pleasures of collecting otherwise absent in the digital realm. We extend theories of collecting by highlighting the role of objects and the companies that construct them in materializing digital collecting. More broadly, we extend theories of digital materiality by highlighting processes of digital material configuration that occur in the pre-objectification phase of materialization, acknowledging the role of marketing and design in shaping the qualities exhibited by digital consumption objects and, consequently, related consumption behaviours and experiences.

This study investigates the shifting discourse and visual rhetoric of consumer rituals in the cultural media during wartime. Specifically, we examine Japanese newspaper advertisements for seasonal gifts and sympathy gifts in urban cities published between 1937 and 1940. This research addresses two questions: (1) how were advertising arguments constructed justifying spending for gifts while instructing readers on being thrifty during the wartime material shortages, and (2) how was the consumer ritual practice of gift giving used to propagate nationalism? The results of our iconographic-semiotic analysis show four advertising themes: compatibility with national policy, timeliness under the wartime circumstances, empathy with families whose members were serving at the front, and sympathy with those serving at the front. The advertisements enhanced nationalism in two ways: (1) through the promotion of nationalistic gift giving, and (2) by appealing to patriotism, which involves emotionally laden nationalistic sentiments.

Based on a review of the past 30 years of videographic research and outputs in the field of marketing, we highlight the key contributions that videography has made to the marketing literature and identify the key issues facing videographic research today. We develop a typology that identifies four ways that videography can contribute to theory development and verification, presenting new criteria for assessing academic videographies. We note that making theoretical contributions is one of the most difficult issues facing videographic researchers and that this is an area in need of significant developments to help the field progress. Finally, we envision what the future of videography might look like and consider the implications of new forms of videographies.

Although the consumer culture field has addressed the role of ritual processes in consumption, no research has yet identified how connoisseur consumers, through ritual practices, establish and manipulate their distinction from other consumers. Drawing on key concepts from ritual theory, this research addresses the role played by ritual in connoisseurship consumption and consumers’ taste. In conducting an ethnographic study on connoisseurship consumption, the first author immersed himself in the North American specialty coffee context-Toronto, Montreal, Seattle, and New York-from August 2013 to July 2014. He used long interviews and participant observation to collect data, which was then interpreted using a hermeneutic approach. We introduce the taste transformation ritual, theorizing the process that converts regular consumers into connoisseur consumers by establishing and reinforcing differences between mass and connoisseurship consumption. We develop a broader theoretical account that builds on consumption ritual and taste formation.

Khare and Varman present a compellingly pessimistic analysis of the plight of the poor in India. The dilemmas of the poor are often exacerbated by large corporations seeking to find ways to market products to impoverished emerging market consumers. In India, consumers are frequently hurt by these initiatives, small retailers may suffer, while corruption and trickery by petty bureaucrats and ruthless landlords help the rich get richer at the expense of the poor. The article by Khare and Varman is a scathing indictment based on detailed ethnographic evidence but it reveals only a fraction of the disadvantages and traps of disempowerment facing those Indians living lives of great precarity. In this comment, we seek to build upon Khare and Varman’s insightful analysis both in order to reinforce their conclusions about the Kafkaesque existence of India’s poor and to introduce some further considerations and complications that make the quagmire even more entrapping. We focus on four sources of these problems: patriarchy, bureaucracy and corruption, class and caste power and hierarchies, and uneven and inadequate infrastructure. We also highlight some largely individual and non-government initiatives that may offer hope of escaping this quagmire for the poor.

I examine sharing in the context of gated communities. Sharing among family, friends and neighbours is the oldest form of mutual distribution and involves inclusionary “sharing in”, which tends to build caring interpersonal ties and a sense of community. Public goods sharing involves more exclusionary “sharing out”, and creates only weak ties and a limited sense of community or caring. The same is true of the so-called “sharing economy”. Gated communities lie between these extremes—not fully private nor public. Paradoxically, since they are founded to share amenities with neighbours, such communities are actually exclusionary and uncaring.

By tracing something of my history in becoming a marketing professor and conducting research, I hope to demonstrate that if I can flourish without compromising my ideals or losing my enthusiasm for research, so can anyone.

In spite of the rise of big data and the ease with which online experiments and surveys may be conducted, there is more need than ever for qualitative advertising research. This review considers both the methods and findings of such research. It focuses on the role of qualitative analyses in revealing how ads are “read” by consumers. Methodological approaches considered include observation, depth interviews, projective methods, focus groups, netnography, and videography. Theoretical approaches reviewed include semiotics, reader response, and co-optation theory. Because cultural analyses are a strength of qualitative research, global and cross-cultural advertising research is also examined. The article concludes with an evaluation of the ways in which qualitative advertising research can be combined with data analytics to produce richer and more complete understandings of consumer behavior in response to advertising.

The research analyzes the presence of two global brands – Fiat and International Federation of Association Football – in Brazilian demonstrations in conjunction with the 2014 World Cup. The purpose of this paper is to extend the brand cultural resonance construct and highlights its boundary-straddling nature. The analysis reveals the dynamics of brand meanings established including why some brands have their meanings enriched through collective appropriation, while others become vessels of negative content and targets of anti-consumption movements.

What is the dynamics of the connoisseurship consumption community? What are the forces that drive this serious leisure consumption community?

Brexit and the election of Trump both relied on a particular type of nationalistic appeal to collective narcissism — an exaggerated emotional belief that the nation’s greatness is being undermined by other nations and other people. This tendency is catered to by appeals to make the nation great again by shutting borders and embracing isolationism while scapegoating refugees and immigrants. The rise of jingoistic leaders like Trump, Putin, and Erdogan can be explained by such appeals. But China, which has long suffered feelings of national humiliation is reacting in quite different ways that embrace globalism, even while rejecting multiculturalism. This paper seeks to tie these developments together as well as show how collective narcissism and a particular strain of individual narcissism among leaders can feed into one another as well as fuel leaders’ heightened feelings of privilege and entitlement leading to conspicuous consumption and bullying.

This study examines how a variety of national identity rhetorics are formed with the nuanced aestheticization. We focus on visual rhetorics. We use advertisements for traditional, seasonal gifts in post-postwar Japan as the context of inquiry. Two research questions addressed are: (1) how different rhetorics of national identity are formed between the gifts advertised and the audience, focusing more on visual than merely verbal elements, and (2) how visual genealogy – specific cultural and historical references in contemporary images – is used in rhetorical figures. Underpinned by a critical visual analysis, we apply Western and Japanese art canons to a visual social semiotic approach in order to interpret variations in the semantics of national identity. We discuss three types of rhetorics of national identity: rhe-transfiguration, rhe-truculence, and rhe-trepidation. The study suggests that national identity rhetorics activate a “deep subjectivity” resulting from the aestheticized experience reinforced by the nation’s consumption ritual.

The purpose of this paper is to present videography as a rising method available for academics. Visuals are increasingly omnipresent in the modern society. As they become easy to create and use, videos are no longer only for ethnographers and specialist researchers.

Your first family pet! Your first kiss! Your first real job! Your first day of college! Your induction into whatever! Your first sale of a big idea! Certain transformations are with us forevermore while others are rather micro happenings that we soon are unable to recall. This special issue includes research into 32 different categories of transformations. The articles here are valuable for marketers and consumers. Understanding transformation processes contributes to marketers’ ability to design and deliver offerings that are beneficial to customers and that consumers seek to experience. The introductory essay in the special issue proposes a five-dimensional framework for classifying transformation research, places each article in the special issue within the framework, and briefly introduces something unique and interesting about each article. Authors and reviewers participating in this special issue represent a diverse international group of scholars. Get ready! Reading this issue is going to transform you.

The consumer perception of how products gain the status of necessities is characterized by complexity, laden with idiosyncratic consumer experiences, and driven by personally relevant historical developments. This study pushes the theoretical boundaries of understanding consumer necessities by reaching beyond the classification of products into traditional dichotomies such as necessity–luxury and need–want. It focuses on how consumers experience and recount emotion‐laden events in their lives whereby certain products move to being perceived as necessities over time. An analysis of narratives reveals that product necessitation encompasses five stages: familiarization, transformation in the form of redemption or contamination, memorialization, (re)integration and reconstruction, and solidification. Comprehending necessitation experiences is of great interest to marketers in creating effective marketing strategies as well as to public policymakers in ensuring that their citizens have access to life necessities.

As originally conceived, the extended self is composed of a person’s mind, body, physical possessions, family, friends, and affiliation groups. With the advent of the Internet (especially ‘Web 2.0’), social media, online games, virtual worlds, and other digital activities, together with the devices through which participation in such activities takes place, there is a greatly expanded set of ways in which we may represent ourselves to others. Research and theory on the extended self must now consider features such as dematerialization, re-embodiment, and co-construction of self. This review outlines research in these areas and emerging challenges. A summary table outlines the changes to the extended self concept and the nature of possessions resulting from these features. The paper concludes with recommendations for future research.

Goudey and Bonnin provide an important demonstration of our willingness to accept robots regardless of the degree to which they look like us. This comment seeks to expand their insights in two ways. First, by broadening our conception of what constitutes a robot, I argue that we have already accepted many non-humanoid robots, and that even robotic entities without a visual presence can be compelling and engaging. Second, I suggest expanding the original paper’s psychological treatment of category ambiguity through the anthropological treatment of Mary Douglas. Douglas suggests that category ambiguity is abhorrent because things perceived to transgress categorical boundaries challenge our cultural beliefs and social order. In the case of robots, the beliefs that are challenged are our basic understandings of what makes humans unique and privileged in the world. As machines grow more and more capable, by some accounts they threaten to eclipse and even supplant the human race. I identify several behavioral and ethical research issues that are imperative if we are to deal with and prepare for such possibilities.

Arnould and Rose raise some interesting issues regarding my sharing paper (Belk 2010). We agree on some points, but I find that most of their contentions are misguided and are based on misunderstandings of the original paper, social science, the extended self, and the theory of the gift. Their alternative offering of mutuality is also perplexingly self-contradictory, romanticized, and illogical. In this reply I point out issues on which we agree as well as reasons for disagreement.

I believe that there is a new opportunity and chalenge for psychoanalytic theorizing and consumer research applications. It arises from the digital age in which we are living. I will single out three aspects by way of illustration, namely, representations of self, confessional modes, and addictive behaviors. While none of these are entirely new to the digital age, they each take on a different character and pose new problems within the frame of contemporary and emerging technologies. The theories of Freud, Lacan, Foucault, Klein, Jung, Mulvey, and others offer some partial insights, but at the very least, some reworking of their ideas is needed. It might be objected that the Internet and our digital devices merely offer new media for old practices. However, these new media precipitate new practices like having virtual sex, occupying our avatars, publicizing ourselves to the world, and spending long hours in fantasy play, each of which offers something quite new. Furthermore, unlike film, television, and novels, our accounts of such behavior are in the first person and help construct alternative autobiographies. In what follows, I outline some of the questions these new practices raise.

Ever since Veblen and Simmel, luxury has been synonymous with conspicuous consumption. In this conceptual paper we demonstrate the rise of inconspicuous consumption via a wide-ranging synthesis of the literature. We attribute this rise to the signalling ability of traditional luxury goods being diluted, a preference for not standing out as ostentatious during times of economic hardship, and an increased desire for sophistication and subtlety in design in order to further distinguish oneself for a narrow group of peers. We decouple the constructs of luxury and conspicuousness, which allows us to reconceptualise the signalling quality of brands and the construct of luxury. This also has implications for understanding consumer behaviour practices such as counterfeiting and suggests that consumption trends in emerging markets may take a different path from the past.

When social and economic conditions change dramatically, status hierarchies in place for hundreds of years can crumble as marketization destabilizes once rigid boundaries. This study examines such changes in symbolic power through an ethnographic study of a village in North India. Marketization and accompanying privatization do not create an independent sphere where only money matters, but due to a mix of new socioeconomic motives, they produce new social obligations, contests, and solidarities. These findings call into question the emphasis in consumer research on top-down class emulation as an essential characteristic of status hierarchies. This study offers insights into sharing as a means of enacting and reshaping symbolic power within a status hierarchy. A new order based on markets and consumption is disrupting the old order based on caste. As the old moral order dissolves, so do the old status hierarchies, obligations, dispositions, and norms of sharing that held the village together for centuries. In the microcosm of these gains and losses, we may see something of the broader social and economic changes taking place throughout India and other industrializing countries.

This study investigated how the rapid transformation of Dubai has affected the forms and shape of Emiratis’ consumption. Analysis of participant observations, projective techniques and existential phenomenological interviews with Emirati women living in Dubai uncovered ambivalence about economic power and loss of traditions and strategies for going global including embracing local capital, brand selection and spatiotemporal restrictions. The discussion notes that the global is something that is locally constructed whereby the locals play a key role in developing global structures of common difference.

Although existing scales assess perceptions of money per se, none capture the mental and emotional experiences that the corporal quality of the payment mode generates. Historical and sensory associations with payment modes generate differential cognitive and emotional sensitivity in mental accounts, and influence the type, value and amount of products purchased. Although an increasing amount of attention has been devoted to the influence of payment mode on spending behavior, and little effort has been devoted to developing an appropriate measurement scale to capture consumers’ cognitive and emotional associations with payment modes. To address this gap in the literature, this study developed a conceptual and empirical framework with a sample of approximately 800 participants, and shows how the constructs and the scales capture perceptions of payment modes. The 19-item PPM scale represents four dimensions: emotions relating to cash and card based payment modes, social and personal gratification and money management. The PPM measurement scale demonstrates acceptable reliability and shows that consumer perceptions of payment modes influence spending behavior and predict ownership of financial cards in possession. The scale is useful in understanding consumer cognitive and emotional associations with payment modes, particularly the use of “owned money” and how these associations impact on payment mode choice.

We turn to the philosopher and gender theorist Judith Butler for insight into how gender performativity (acting and actions restricted by gender norms) affects identity and thus individual agency. Gender performativity underlies the prevailing conceptualisation of women in India as being lesser. We anticipated that the extreme divide between wealth and poverty and higher and lower castes would affect women’s vulnerability. Yet, while lower class/caste women are undeniably at greater risk of sexual assault, even women of higher social status similarly embody ‘precarity’: a life lived without predictability, and thus without security. While structural changes have encouraged increased agentic performativity among women in India, a culture of condoned sexual violence is nonetheless an ongoing and horrifying reality.

Sharing is a phenomenon as old as humankind, while collaborative consumption and the “sharing economy” are phenomena born of the Internet age. This paper compares sharing and collaborative consumption and finds that both are growing in popularity today. Examples are given and an assessment is made of the reasons for the current growth in these practices and their implications for businesses still using traditional models of sales and ownership. The old wisdom that we are what we own, may need modifying to consider forms of possession and uses that do not involve ownership.

The purpose of this paper is to review the 1985-1991 project called “The Consumer Behavior Odyssey”, including a retrospective assessment of its context and role in influencing consumer research paradigms.

The Internet has opened up a new era in sharing. There has also been an explosion of studies and writings about sharing via the Internet. This includes a series of books, articles, and web discussions on the topic. However, many of these apparent cases of sharing are better characterized as pseudo-sharing — commodity exchanges wrapped in a vocabulary of sharing. The present paper reviews subsequent research and theorizing as well as controversies that have emerged surrounding sharing and what is best regarded as pseudo-sharing — a wolf-insheep’s-clothing phenomenon whereby commodity exchange and potential exploitation of consumer co-creators present themselves in the guise of sharing. The paper begins with a pair of vignettes that highlight some of the contested meanings of sharing. By detailing four types of pseudo-sharing and four types of sharing that are specifically enabled or enhanced by Internet technologies, the paper argues that pseudo-sharing is distinguished by the presence of profit motives, the absence of feelings of community, and expectations of reciprocity. It concludes with a discussion of theoretical, practical, and ethical implications of pseudo-sharing and offer suggestions for future research.

Prior consumer research has addressed the encounter between global brands and styles versus local cultures through the concepts of glocal hybridity, post-assimilationist resistance, and the de-stigmatization of local practices in the face of competition from global consumer culture. Based on fieldwork with college women in the Arab Gulf states we detect two other practices involving highly conspicuous consumption that act to create a space for identity that lies between Western modernity and Islamic conservatism. The first is layering in which outer garments act as a “cloak of invisibility” for luxurious Western wear beneath. The second is “mimetic excess” that responds to envy of Western consumption, provokes local envy, and participates in “modern” consumption at the same time that it encompasses these practices within a covering of religious and national virtue. The key contribution of this study consists of identifying these new strategies of reconciling two opposing hegemonic fashion discourses to which privileged Muslim minorities in their own wealthy countries are subjected.

The extended self was proposed in 1988. Since it was formulated, many technological changes have dramatically affected the way we consume, present ourselves, and communicate. This conceptual update seeks to revitalize the concept, incorporate the impacts of digitization, and provide an understanding of consumer sense of self in today’s technological environment. It is necessarily a work in progress, for the digital environment and our behavior within it continue to evolve. But some important changes are already clear. Five changes with digital consumption are considered that impact the nature of self and the nature of possessions. Needed modifications and additions to the extended self are outlined, and directions for future research are suggested. The digital world opens a host of new means for self-extension, using many new consumption objects to reach a vastly broader audience. Even though this calls for certain reformulations, the basic concept of the extended self remains vital.

The article covers periods, events, contexts, research and projects in the Consumer Culture sphere within and outside Brazil. Our account is guided by the contributions of qualitative research and especially ethnography, and reveals the very different pathways followed by Consumer Culture. In contrast, our attempt to guess possible futures in this area involve the analysis of similarities between local, national and international practices, in the search for new methodological and theoretical constructs in Consumer Culture and Marketing.

There are numerous and substantial effects of the use of digital technologies on consumers. I focus here on the ways in which these technologies have brought changes to the extended self. This review builds on earlier work considering digital subjectivities. I find that the human–machine digital interface results in a series of challenging theoretical issues. In considering these issues at the broadest level I also address how the affordances of digital technologies may cause us to rethink the notion of extended self, the body and the relationship between objects and consumers in digital environments.

Collaborative research is both a pragmatic and a moral choice for the ethnographic consumer researcher. It often produces better insights as well as strives to overcome issues of representation in anthropology. This review looks at both traditional collaborations and collaborations enabled by digital technologies, with a focus on visual collaborative methods, benefits, and difficulties. I review a variety of such consumer research methods and contexts involving the co-production of meaning with research participants. And I consider the issues facing ethnographers in attempting to engage their audiences in a visually compelling manner with the spirit of openness and transparency that is inherent in such research.

The purpose of this review is to offer a summary of visual and projective research methods that have been applied or may be applied fruitfully in an Asian context. Examples are provided and a delineation of the strengths and weaknesses of the methods is made. Design/methodology/approach: This is a review article covering a number of different relevant methods and briefly reviewing studies that have been conducted in Asia using these methods. Findings: The paper reviews five different uses of qualitative visual and projective methods in Asian consumer and market research: as archival data for analysis; as direct stimuli for data collection; as projective stimuli for data collection; as a means for recording qualitative data; and as a means for presenting qualitative findings. Research limitations/implications: It is suggested that Asia contains a rich visual culture and that the research techniques reviewed offer compelling means for enhancing data collection, data analysis, and findings presentations from qualitative market and consumer research in Asia. Originality/value: The paper brings together a diverse array of prior research illustrating the potential of the methods reviewed. In addition to discussing this research a number of references are provided for those wishing to examine these methods in greater detail and apply them to their own research.

Although prior literature has emphasized marketplace participants’ co‐construction mostly in terms of symbolic, oral, or emotional aspects of a consumption experience, there has not been much attention paid to potential concerns around success, failure, strategies, risk, dependence, and competition involved. This article, by building on the existing body of research, introduces the notion of performancescapes to better understand these issues as they relate to participant performances in the co‐construction of marketplace experiences. Performances have the character of being an accomplishment involving an interactive quality and an element of risk. Accordingly, highlighting competencies and effectiveness rather than just the meaning enables us to concentrate on issues of success, failure, and risk. Furthermore, it is not uncommon to examine the marketer side of marketplace performances, but the customer side is generally neglected or assumed to be more passive. In this paper, we explore some of the ways through which service providers and clients participate in a marketplace stage as a performancescape in order to have a successful co‐constructed performance. We further maintain that the performative competencies of consumers can be as significant as that of marketers or service providers.

Using multimethod data on wedding consumption, this research highlights the pursuit of harmonization as a dynamic and never-ending process that can happen within individuals, between human beings, and among different entities in the world. While prior research on harmony has treated the construct as a core value of Chinese culture or a set of abstract principles that guide consumer behavior, the focus here is on how harmonization happens, the conditions under which harmonization is either promoted or defeated, and the benefits resulting from harmonization that keep people involved in the process of creating it. This examination of Vietnamese weddings demystifies the myth that Asian consumers sacrifice individual preferences and bow to collective interests, explains how face influences Asian consumer behavior, and provides an extension of Richins’s categories or levels of consumption meaning.

The purpose of this paper is to bring together the thoughts and opinions of key members of the Journal of Islamic Marketing’s (JIMA) Editorial Team, regarding the recently branded phenomenon of Islamic marketing – in the interests of stimulating further erudition.

Multinational companies (MNCs) entering developing markets face cultural, language, and other barriers to understanding consumers. Ethnographic consumer insights research offers the best means of understanding needed product innovations and adaptations for these markets. This paper aims to focus on these issues.

It is ironic that at a time when we have more quantitative data about consumers than ever before – so-called “big data,” scanner data, loyalty program purchase histories, trails of Internet searches and social media activity, and much more – that businesses nevertheless increasingly desire qualitative information. The two sets of methods also differ in their underlying assumptions about the nature of reality, the nature of evidence, causality, and factors that shape behavior. Unfortunately these differences often evoke an “either/or” approach on the part of researchers and audiences for their research. In both academic and applied research it is usually far more beneficial to adopt a “both/and” perspective and to select the best tool for the problem at hand. Otherwise, with a tool kit comprised of only a single tool, the “law of the hammer” tends to apply. If you only have a hammer in your tool kit, everything starts to look like a nail and we keep pounding away, regardless of the nature of the problem at hand.

This ethnographic study in Qatar and United Arab Emirates addresses a particular Islamic consumptionscape as well as a related commodified practice: that of Arab hospitality. This much vaunted Arab virtue is examined in three contexts: home hospitality, commercial hospitality, and hospitality toward foreign guest workers and visitors. We find that home hospitality is largely extended inward and involves sharing in with close same-sex friends and family in a tournament of status, while hospitality toward foreigners is largely either nonexistent or outsourced to other foreigners. These patterns are explained in terms of hyper-ritualization of that which is most in doubt, namely, multiculturalism and patriarchal authority. We argue that this same pattern of hyper-ritualization may apply in other ritual contexts like American Thanksgiving celebrations.

In this introductory editorial we briefly discuss anti-consumption research and society, the focus of this special issue of the Journal of Macromarketing. We then introduce the four peer reviewed articles and two invited commentaries that comprise the special issue, and conclude with future research opportunities

Through a naturalistic inquiry, we interpret shopping malls in India as post-colonial sites in which young consumers deploy the West in an attempt to transform their Third World identities. Shopping malls in former colonies represent a post-colonial hybridity that offers consumers the illusion of being Western, modern, and developed. Moreover, consumption of post-colonial retail arenas is characterised as a masquerade through which young consumers attempt to disguise or temporarily transcend their Third World realities. This interpretation helps us to offer insights into transitioning retail servicescapes of the Third World, which in turn helps to improve extant understanding of consumer identity and global consumer culture.

This article adopts the concept of neoliberal governmentality to critically analyze public policy failures in a bottom-of-the-pyramid (BOP) marketing initiative. This research shows that e-Choupal, an Indian BOP initiative, is hampered by a divide between poverty alleviation and profit seeking, which is inadequately reconciled by the neoliberal government policies that dominate contemporary India. The initiative sounds good, even noble, but becomes mired in divergent discourses and practices that ultimately fail to help the poor whom it targets. This research helps explicate the problems with BOP policy interventions that encourage profit seeking as a way to alleviate poverty.

Based on an ethnographic study of American garages, we develop a model of the roles that liminal spaces perform in the management of possessions and their meanings. We find that the garage serves as a transitional space that links the useful and useless, female and male, clean and dirty, sacred and profane, and past, present, and future. We also propose that the garage can be a de facto museum and prosthetic memory device, as well as a link across generations of the family. Based on these findings, we offer a model of liminal household spaces and their dynamic role in making and managing meanings of everyday life.

This article examines the historical role of marriage and wedding rituals in Vietnam, and how they have changed during Vietnam’s transition to the market. The authors focus on how changes reflect the society’s increasing dependence on the market, how this dependence impacts consumer well-being, and the resulting implications for public policy. Changes in the meanings, function, and structure of wedding ritual consumption are examined. These changes echo shifts in the national economy, social values, social relations, and gender roles in Vietnamese society during the transition. The major findings show that Vietnamese weddings are reflections of (1) the roles of wedding rituals as both antecedents and outcomes of social changes, (2) the nation’s perception and imagination of its condition relative to “modernity,” and (3) the role of China as a threatening “other” seen as impeding Vietnam’s progress toward “modernization.”

We study conflicting notions of modesty and vanity in the Arab Gulf region by focusing on contemporary female adornment practices and the tensions underlying them. The standard of modest traditional dress that women are expected to adhere to in Gulf countries is intended to conceal their sexuality and promote public virtue. Nevertheless, emerging bodily adornment practices in the region serve the contradictory purposes of emphasizing female sexuality and celebrating fashion. By using insights from observations and depth interviews with young Qatari and Emirati women, we explore the dynamics underlying the conflicting imperatives of modesty and vanity and examine how they reconcile these contradictions in constructing their identities as women, Muslims, Qataris, and Emiratis. We find that the concepts of reverse assimilation and double resistance are most useful in understanding responses to these conflicting imperatives among young Gulf women.