Area of Expertise
- Public Sector Operations
- Supply Chain Management
2019 POMS College of Sustainable Operations PhD Student Travel Award
2019 UBC Killam Graduate Teaching Assistant Award
2019 Shelby L. Brumelle Memorial Graduate Scholarship, UBC
2016 Sauder School of Business Graduate Award, UBC
2016 International Tuition Award, UBC
2015 Edward and Miriam Graduate Scholarship, UBC
2015 Dean Earle E. MacPhee Memorial Fellowship in Commerce and Business Administration, UBC
2015 Sauder School of Business Graduate Award, UBC
2015 International Tuition Award, UBC
V. Dhingra and H. Krishnan (Forthcoming), "Managing Reputation Risk in Supply Chains: The Role of Risk-sharing under Limited Liability", Management Science, 1-19.
When a supplier fails to comply with social and environmental standards, the buyer’s reputation suffers. Reputation costs can typically be very high for the buyer, whereas the supplier’s liability is often limited. Conventional procurement strategies such as dual sourcing mitigate the buyer’s operational risk, but they often do so at the expense of increasing its reputation risk and sourcing costs. In this paper, we propose a risk-sharing contract for managing the buyer’s reputation concerns. We find that by sharing some of the supplier’s operational loss, the buyer may (in some conditions) decrease its reputational risk, but this has to be balanced against an increase in the operational risk. Risk sharing also reduces sourcing costs because the buyer takes on some of the worst-case loss of a wealth-constrained supplier. These results suggest that risk sharing can be superior, as a procurement strategy, to conventional approaches such as dual sourcing or penalty contracts. This is true when reputation and sourcing costs are a significant concern and operational costs are not that high. Under some conditions, the buyer may choose risk sharing even if it increases reputation risk in order to reduce procurement costs.
V. Dhingra, Govind Kumawat, Debjit Roy, and René de Koster (2018), "Solving Semi-Open Queuing Networks with Time-Varying Arrivals: An Application in Container Terminal Landside Operations", European Journal of Operational Research, 267(3), 855-876.
Semi-open queuing networks (SOQNs) are widely applied to measure the performance of manufacturing, logistics, communications, restaurant, and health care systems. Many of these systems observe variability in the customer arrival rate. Therefore, solution methods, which are developed for SOQNs with time-homogeneous arrival rate, are insufficient to evaluate the performance of systems which observe time-varying arrivals. This paper presents an efficient solution approach for SOQNs with time-varying arrivals. We use a Markov-modulated Poisson Process to characterize variability in the arrival rate and develop a matrix-geometric method (MGM)-based approach to solve the network. The solution method is validated through extensive numerical experiments. Further, we develop a stochastic model of the landside operations at an automated container terminal with time-varying truck arrivals and evaluate using the MGM-based approach. Results show that commonly used time-homogeneous approximation of time-varying truck arrivals is inaccurate (error is more than 15% in expected waiting time and expected number of trucks waiting outside the terminal) for performance evaluation of the landside operations. The application results are insightful in resource planning, demand leveling, and regulating the number of trucks permitted inside the terminal.
V. Dhingra, Debjit Roy and René de Koster (2017), "A Cooperative Quay Crane-Based Stochastic Model to Estimate Vessel Handling Time", Flexible Services and Manufacturing Journal, 29, 97–124.
Having a good estimate of a vessel’s handling time is essential for planning and scheduling container terminal resources, such as berth positions, quay cranes (QCs) and transport vehicles. However, estimating the expected vessel handling time is not straightforward , because it depends on vessel characteristics, resource allocation decisions, and uncertainties in terminal processes. To estimate the expected vessel handling time, we propose a two-level stochastic model. The higher level model consists of a continuous-time Markov chain (CTMC) that captures the effect of QC assignment and scheduling on vessel handling time . The lower level model is a multi-class closed queuing network that models the dynamic interactions among the terminal resources and provides an estimate of the transition rate input parameters to the higher level CTMC model. We estimate the expected vessel handling times for several container load and unload profiles and discuss the effect of terminal layout parameters and crane service time variabilities on vessel handling times. From numerical experiments, we find that by having QCs cooperate, the vessel handling times are reduced by up to 15 %. The vessel handling time is strongly dependent on the variation in the QC service time and on the vehicle travel path topology.
V. Dhingra and Debjit Roy (2015), "Modeling Emergency Evacuation with Time and Resource Constraints: A Case Study from Gujarat", Socio-Economic Planning Sciences, 51, 23-33.
This study develops an off-site emergency response plan for a nuclear power plant in Gujarat, India subject to time constraints with resource limitations and risk of radiation exposure to victims. We formulate an optimization model to capture the effect of delay in evacuation, limited resource availability, and costs associated with resource allocation. A single chain closed queuing network model with class switching is used to model traffic congestion during evacuation. The throughput measures from the queuing network are used as inputs in the optimization model. Further, two resource allocation strategies are suggested and genetic algorithm is used for optimizing resource utilization and evacuation risk. The results indicate that pooling resources among a cluster of affected areas is most suitable for evacuation. Numerical experiments are conducted to analyze the time trade-offs and the effect of service time variability on the expected evacuation time. The proposed model can serve as an important resource planning and allocation tool for emergency evacuation.