OMIS 5210 1.50

Level Graduate
Department OPERATIONS MANAGEMENT AND INFORMATION SYSTEMS - ROOM SSB 337N, (416) 736-5074 fax (416) 736-5762

Operations management in both manufacturing and service organizations involves the coordination of complex and dynamic systems of people, technology and materials to achieve competitive objectives. The impact of alternative strategies for delivering quality products in a cost-effective manner is examined. This includes currently popular inventory management philosophies such as `Total Quality Management' and `Just-In-Time' inventory management. Ethical considerations relating to the development of socio-technical systems and environmental implications of TQM will be highlighted.